Loving Home Daycare

Affordable Childcare

Tender-heart Daycare Handbook


Please read this handbook thoroughly, as it covers very important policies and procedures that not only govern our childcare contract agreement, but also pertain to the care of your child. There may seem to be a lot of information, if you have any questions regarding my policies, please do not hesitate to ask. We will go over this book during your interview, but this copy is for you to reference back to. There will be a yearly revision to this handbook and the accompanying contract. All families will sign a new contract each year. I reserve the right to make changes to the policies and procedures, as I deem necessary. You will be notified, in writing, of any changes that may occur.



Dear Parents,

What I as a provider should expect from you, the parent:


Open Communication:

Explain clearly and carefully your wishes and expectations about how your child will be cared for. Also provide updates on problems and progress that your child is making. Good communication helps us work together in the best interest of your child.


Agreements on terms or Arrangements:

You should fully understand the terms of the contract and the policies and procedures that you as the parent are agreeing to.


Honesty and Trust:

This includes being honest about how you believe the arrangement is working. Although you need to be vigilant in order to safeguard your child, you should trust me as a childcare provider to do the best for your child. Show your trust by asking questions rather than jumping to conclusions when apparent problems develop.

Pick-up on time:

I as your provider have a personal life too.  No trips to the grocery store etc. on your way here just because you find it more convenient, ultimately the care of your child is your responsibility. If you tell me a time that you are going to be here, I expect you to be here at that time. (Example: If you drop your child off in the morning and tell me you will pick him/her up at 4:00 that afternoon, I expect you TO BE HERE AT 4:00. I make plans around the times that the children are going to be picked up and if you are not on time, I am not on time.



Realize that taking care of children is a job and that not only am I a  worker, but also a working parent. Recognize that this is not an easy job. I AM NOT JUST A BABYSITTER SO PLEASE DO NOT TREAT ME LIKE ONE. I am only human, I am not superwoman. Please do not expect me to do things that you yourself would not want to do.



I believe a child’s early experiences enrich and stimulate for future growth. Children deserve to be treated and respected as individuals in an environment that welcomes reason, exploration, question and imagination. We respect each child’s need for love, security, acceptance, warmth, stimulation.



While in my care your child will have the opportunity to participate in a wide variety of activities, which promote all aspects of development. Family childcare provides for children the comfort and experience of belonging to an extended family. I provide a home like setting; therefore I do not follow a strict routine. My approach to childcare is child centered and child directed. Children are offered choices whenever possible. We will be following a “guideline” for daily activities, but please remember that just because you are not seeing anything in the way of papers does not mean that we have not been busy all day.



Open Door:

You are invited and welcome to visit Tender-heart Daycare anytime your child is present. You are asked to avoid visiting during rest time as much as possible. Please knock first. Parents may call tender-heart Daycare at any time. If I do not answer the phone please leave a message and I will get back to you as soon as we are finished with the current activity.

Hours of Operation

Tenderheart Daycare is open from 7:00 a.m. to 5:30 p.m. Monday throuh Friday. No Saturday or Sunday care is available. Hours of care are contracted from child to child. The following holidays are PAID  HOLIDAYS... New years Eve (close at 1 p.m.)    New Years Day     Memorial Day     July 4th     Labor Day     Thanksgiving Day and the day after     Christmas Eve (close at 1 p.m.)     Christmas Day and the day after

If Christmas falls on a Saturday, Daycare will be closed the previous Friday and if it falls on a Sunday Daycare will be closed on the following Monday.

Tenderheart Daycare may close for vacation a total of 10 days per year( These days are paid at 1/2 your child's normal tuition.) and 10 sick/personal days(these are paid at full rate) I will give at least 2 weeks notice when possible unless there is an emergency situation. Please make sure that you have a back-up provider. Tenderheart Daycare is not responsible for providing alternate care. In the event that I must be away for a period of 3 hours or less(doctor appts. errands etc.) I will have a subsitute provider here to care for the children in my absence.

Payment Procedures/Tuition

Please call for rates

Matters of money:

*ALL PAYMENTS ARE DUE ON MONDAY MORNING OR ON THE FIRST DAY THAT YOUR CHILD ATTENDS DAYCARE. After 5:30 PM late fees will be assessed. If payment is not made within 3days at drop off, your child will not be accepted into care until payment, including all late fees, is made. If a period of one week passes without payment received, the contract will be terminated, the position filled and the collection process begun. You will be responsible for any costs related to collection of the childcare fees. These costs will include late fees, day of loss wages, court fees and childcare fees.

 *Cash or Check is accepted and a receipt will be given upon request. A year-end statement of all childcare fees paid will be provided by January 31st. A fee of $30, plus any additional cost I incur, along with my late fees will be charged t o you for a returned check. ALL FUTURE PAYMENTS WILL THEN BE MADE IN CASH.

*Childcare fees are due whether or not your child attends. You are paying for a position as well as a service. No refunds are given for late arrivals or early departures. All childcare services will be contracted.  The contract is a legal document obligating me to provide a service for you and for you to pay me for that service. There are other requirements in the contract. I urge you to thoroughly read the contract/handbook and realize that it is legal and you will be held liable for each item of the contract. By signing it you are accepting it and all its terms. Payment of weekly fees will be charged for any unscheduled extended period of leave due to maternity leave, vacation, visiting grandma etc…. A position at Tender-heart Daycare will be considered open until the first weeks fees are received.


Sick/Vacation Days

In the event that your child is ill and needs to miss a day, please call 1 hour before arrival time. Parent agrees to provide 2 weeks notice prior to any vacation time. Parent agrees to pay childcare fees to hold the child’s position during any vacation time or extended leave up to 2 weeks per year. Payment of ½ contracted rate must be receive whether or not the child attends and prior to vacation taken. If you are a client that takes the summer off, you have the option of paying $5.00 per week extra during the school year or $200.00 at the beginning of the summer which will ensure your child’s spot for the following school year.

Daily Doings:

*Drop off/pick up:   Please walk your child to and from my front door. I assume responsibility for your child only when he/ she has been signed in and has been handed over to my care by you personally. No child will be allowed to leave with anyone except the parent, unless indicated on the alternate pick up list, without permission from the parent. Anyone unfamiliar to me will be required to show identification. Please make the alternate pick up person aware of the requirements.  If the person picking up the child appears to be under the influence of alcohol or drugs, another authorized person will be called to pick up both the child and the adult. If there is a court order keeping one parent or guardian away from the child, I must have written notice from the custodial parent or guardian in my file to that effect. Otherwise, I cannot prevent the non-custodial parent from picking up the child.

It is normal for your child to cry upon arrival, especially in the first few weeks. Please make your goodbye brief and tell your child exactly when you will be returning. The crying usually stops within minutes of your departure. You are welcome to listen outside the door. Never leave without telling your child goodbye. Please be in control of your child during drop off and pick up times. This is a time of testing when two different authority figures are present (parent & provider) and this situation will be tested at one time or another to see if the rules still apply. Please remember that I have a designated area for Daycare and that although this is a home daycare environment there are areas of the house that are off limits to the daycare children such as my living room & figurines in it, my bedroom, office, and both my children’s rooms. I will remind your child if inappropriate behaviors are being displayed. Children of all ages react to transitions differently. Most do not like to be too rushed and most do not like to wait too long once they are ready to depart.


Age appropriate activities are scheduled with flexibility allowed to respond to the needs and temperament of the children. I will offer times for outside play, crafts, stories and instruction appropriate to the child’s age, interests and abilities. I will provider your child with tender loving care, understanding, patience and guidance in a happy family setting. I provide preschool curriculum developing small and large motor skills. We do many arts & crafts where the focus is on the process, not the product. Free play is an important part of a child’s early years. It is here that they learn the social skills that will be needed the rest of their lives.  The daily schedule is posted on the parent board if you would like to see what a typical day at Tender-heart Daycare would be like. Please remember that the schedule is a guideline and that we do not follow a strict schedule.



I allow limited TV viewing consisting of Nickelodeon, PBS and the Disney Channel only. On occasion I let the children choose a child appropriate video to watch. Children are NEVER required to sit and watch TV and TV is not offered in place of free play or learning activities.



I provide nutritionally balances meals and snacks for your child. Please do not send any food or drink for your child without prior approval from the provider. Please see Daily schedule posted on the Parent Board for meal times. If your child arrives after a meal time he/she will wait until the next scheduled meal/snack time to eat. Manners are taught and practiced during meal times. Children are encouraged to use meal times to share their experiences with each other. Please list on the medical report any food allergies your child might have. If your child needs a special diet, the parent must furnish these foods.



Some people call it discipline. I prefer guidance. No child will be hit, spanked, belittled, or otherwise intimidated at Tender-heart daycare…even with parental permission. No corporal punishment will be used. Children will be treated with courtesy, respect and patience. Guidance will be according to age and understanding level. Young toddlers maybe asked to make choices or be redirected to another activity. Older children will be given a chance to make good choices or time-outs in a chair in the kitchen away from the other children depending on the severity of the behavior. If a child consistently had behavior problems, I will discuss it with you and we will try to resolve it together. If the behavior persists you will be given notice of termination and you will have to find alternate care. At no time will a child be subjected to physical punishment or shaming, frightening or humiliating methods be used, or any type of verbal abuse, threats, derogatory remarks, or deprivation of a meal or any part of a meal be used. No child will ever be punished for toilet accidents.


House rules:

*I do not tolerate hitting, biting, pinching, throwing, pushing, hair pulling or otherwise hurting ourselves or otherwise.

*No intentionally breaking anything (parents will be responsible)

*No running, jumping, wrestling, climbing etc… in the house or on the furniture.

*Daycare children are not allowed to pick up the babies for any reason.

*Children are not allowed to leave the house or yard without permission (no one is allowed outside without adult supervision, even when parents are here.

*No name calling, yelling, foul language or teasing, everyone deserves to be treated with respect.

*All food and drink will remain in the dining room/kitchen area.


Dress code:

I expect for your child to be dressed, clean and in a fresh diaper at arrival.

Please dress your child appropriately. The activities may be messy. Do not send your child in clothing that you do not want stained. Weather permitting we will spend time outdoors. Please supply a complete change of clothing in case of an accident.


Water Play:

I have a sprinkler and a play pool for summer water play.  I require a permission slip signed before the child is allowed to participate in water play activities. I supply floating devices for water safety and I am always in the pool when we do water play. If I get out everyone gets out.  You will be expected to provide a swim suit, towel and sunscreen.



Please do not send any toys from home with your child. If your child needs a special toy or item for sleeping but it will be put away until rest time.  Tender-heart Daycare assumes NO responsibility for lost, stolen, or broken toys from home. Should your child deliberately destroy my toys or property through misuse or willfulness the parents will be required to replace it.


Rest Period:

All children under the age of 6 will have rest period. No child is forced to sleep, however they must lie down on a nap mat and remain quiet. Older children and those who wake early will participate in a quiet activity until Rest time is over. Please so not schedule visits, arrivals or departures during this time to lessen disturbance to the resting children. All children will rest on their individual mats.



Toilet Learning:

Please do not attempt to force your child to toilet train. They will let you know when they are ready. I will assist you in toilet training your child with the understanding that it will successful only if we work together. I will use cotton underwear or pull-ups supplied by the parent. Send your child in only easy on/off clothing until they are able to completely dress/undress themselves. I require at least 5 complete changes of clothing during toilet training. I don not launder soiled items and will send them home in a plastic bag. Please replace any clothing sent home the next day.



 There may be times we might leave would be due to picking up one of my children from school if they are sick or for any other emergency that might occur. Other times we may plan a field trip. All traffic and safety laws will be followed and I will provide car seats for all children who require them. No child will ever be left unattended in a vehicle. Also because this is a business run out of my home, it may be necessary to run occasional errands with the children. Parents will be notified at drop off or with a phone call if such an occasion occurs. The only time I may leave without notice is in the case of an emergency, in which case a note will be left on the door leaving instructions where your child may be picked up. Unless it is an emergency you will always be notified prior to any outing from Tender-heart Daycare and reserve the right to refuse. If I do not have your permission to transport your child, you are expected to pick up your child immediately and make alternate childcare arrangement for that day.



We honor all the major holidays and all the children’s birthdays. If you would like to bring a special treat for all the children to celebrate your child’s special day, please arrange this with the provider. You are more than welcome to participate in any activities we have planned.


House Cleaning:

My house is not always spotless. My main concern is the care of the children. I clean house during rest time and on the weekends. The children will help clean up the toys when they are finished playing with them.



The information that you supply to Tender-heart Daycare will be kept confidential. I will, at all times, respect your privacy. Before any of the information is released to outside persons, t he parents will sign a release form.


Changes to Policies:

Changes may be made to these policies as needed with 2 weeks notice. Policies, contracts, consents and forms will be reviewed and updated. If needed yearly in January ( For teachers or school year child care services in August) Please give written notice to any changes that may occur; changes of address, phone numbers, address, name and immunizations.



Fire: There is one fire extinguisher located in my home underneath the kitchen sink. If there is a fire that cannot be extinguished quickly, the children will be evacuated immediately before calling 911. We will practice fire drills so that the children will be prepared in the event of a fire.

Power outage: There are flashlights located in the kitchen. If the power remains off for some time you will be called to pick up your child.


Enrollment Requirements:

Before enrolling your child in Tender-heart Daycare there are several things you must do: Read through and become familiar with the policies. You will be required to sign a form that indicates you have read, understand and agree to ALL POLICIES outlined. An acquaintance visit must be made. I will not care for your child unlesst hey have had one, preferably two visits to Tender-heart Daycare to become familiar with myself and the services provided. All appropriate forms must be filled out, signed and on file prior to admission. All necessary forms and consents will be given to you in your admission packet. All required supplies must be brought within a week of your child’s first day. If you do not bring the required supplies, I will purchase them for you and you will be responsible for reimbursing me the cost.


Trial Period:

I require a two week trial period to make sure the arrangement is working for you, your child and myself. During the two week trial wither the parent or the provider can terminate the agreement without notice.


Termination of care:

Care can only be terminated by the parent with two weeks notice. I reserve the right to immediately end care for non-payment, failure to respect me, my home, and my neighborhood, behavior of the child that is harmful to the physical or emotional well being of other children, failure to abide by my policies and failure to pay tuition. If you terminate care without giving the appropriate notice you will be responsible for payment of the final 2 weeks of care whether or not your child attends. Please be advised that you will be charged the late fee per day in addition to your scheduled rate until you notify me that your child will not be returning and have paid the accompanying fees. Provider has the right to terminate care without notice in the case of harm to other children or a dangerous situation your child has caused intentionally or otherwise.


Child abuse/neglect:

I am required by law to report any suspected signs of child abuse and /or neglect. This includes any form of physical punishment by the parents in my home. Any requests to use physical punishment by the parents will be noted in the child’s file along with a written refusal from Tender-heart Daycare signed by the parent and the provider.



All supplies must be labeled with your child’s name. You will need to provide the following things to be left here: *A complete change of clothing (more if toilet training) to be left here. This includes shirt, pants, underwear and socks. *any over the counter medication that you may wish to be used (this must have the child’s name on it. I will always ask permission before administering any medication)


Children younger than 2 yrs old and those not potty trained or weaned from the bottle:

*diapers or pull-ups *box of wipes * baby Tylenol or orajel (if you wish it to be used) *diaper rash cream *bottles or sippy cups

Note: If you prefer not to supply these items to be left here, you may send them daily in the diaper bag. The option of leaving these items here is for your convenience and is not required. However all of the above items are required for me to care for your child so they will need to be brought daily. Again if you choose not to supply me with the required items I will purchase them for you and you will be responsible for the cost.

Health Matters:

Illness: UNDER NO CIRCUMSTANCE IS A SICK CHILD TO ATTEND TENDER-HEART DAYCARE. THE CHILDREN SHOULD BE ALLOWED TO RECOVER FULLY FROM ILLNESS IN THE COMFORT OF THEIR OWN HOME. The other children in care are exposed to any disease your child may bring into the home. If you are unable to remain home with your child it is your responsibility to find alternate care for your child. Obviously it is not possible to prevent the spread of illness however minimizing exposure and providing good hygiene practices in the daycare home are means by which we can limit the resulting problems. Accordingly, for the benefit of all involved the following policies will be strictly enforced. Children who exhibit any of the following symptoms of infectious illness within the preceding 24 hours period are likely to be contagious and should be kept at home.         EXAMPLES OF ASSOCIATED SYMPTOMS INCLUDE BUT ARE NOT LIMITED TO FEVER OF 100F MEASURED ORALLY OR 101F MEASURED RECTALLY, NAUSEA OR VOMITING, DIARREAH, SORE THROAT, LOSS OF VOICE, HACKING OR CONTINOUS COUGHING, YELLOW OR GREEN RUNNY NOSE,DRAINING EARS OR EYES, RASH ,PINK EYE OR HEAD LICE. I reserve the right to determine whether a child should remain in the home where illness is a consideration. Parents of children who become ill during the day will be promptly notified and are expected to arrange to pick up their child immediately. The sick child will if possible be isolated from the other daycare children to minimize exposure. If the parent cannot be reached the person designated as the emergency contact will be notified.


Illnesses suffered by Daycare Provider: If I am sick I will call you and let you know so that you may make the decision on whether or not you bring your child to daycare. Keep in mind, if you cannot function normally when ill, neither can I. In the event that my illness is tolerable, I will provide care for that day with the understanding that it will be a play day and or movie day. In the event that I am suffering too badly to provide care, I will give you as much notice as possible and you will have to find alternate care for that day. Please keep in mind that if you bring your child to daycare sick, you increase the chances of the provider getting that illness.



No child will be given any medication, prescription or over the counter, unless the parent written permission or permission over the phone. Prescription medicine must have the child’s name, doctor, name of pharmacy, prescription number, date and directions for administering. The medication must be in the original container as dispensed by the pharmacy. I have permission to administer medication forms to be filled out each time your child will need medicine to be administered. Written permission is required in order to use diapering products, sunscreen and insect repellants. EXCEPTION: As your childcare provider, I will administer syrup of ipecac if instructed to do so by poison control or emergency medical services.



Medical emergencies:

Although supervision is constantly given, I cannot be by the child’s side at all times to prevent falls, tripping, bumps, blows from other children, etc… If the child is injured in a non life-threatening way, I will assess the child and provide home first aid. If the injury is more serious, the parent will be notified so the child can be transported the hospital or doctors office. (Needs stitches, broken arm, dislocation, etc…) All costs associated with the injuries to the child are the responsibility of the parent. In case of a medical emergency I will attempt to call you immediately. If

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